Explorer Group Warranty

3 Year Manufacturer's Warranty

Subject to the following conditions, your caravan is supplied with a manufacturer's warranty for 3 years from the original date of purchase, at no additional cost to you the customer.

We sincerely hope you will never have cause to complain about your caravan. However, if you do have a problem then please contact your retailer so they can report this through our warranty system. We are confident they will do their utmost to resolve any problems to your complete satisfaction.

The retailer from whom the caravan is purchased is liable for warranty repairs. Any other approved retailer or Service Centre may carry out work at his own convenience and/or discretion, but is not obliged to do so.

Parts Covered By This Warranty for Years 1-3

Subject to the specific exclusions in years 2 and 3 set out below all original components of the caravan, including permanently fitted equipment, forming part of the manufacturer's original specification.

Specific Exclusions for years 2 and 3

Tyres, batteries, plastic windows, glass, exterior paint work, bright work and all similar trim and finish, soft furnishings, carpets and floor coverings.

Entertainment/communication systems and connected equipment. Adjustment of blinds, hinges, catches, stays and doors.

Replacement bulbs, fluorescent tubes, fuses and electrical connections; GRP, ABS and PVC poducts including A-frame covers, wheel spats and shower trays.

Natural movement of internal doors and furniture. Normal wear and tear/servicing items and other components subject to routine maintenance.

Explorer Group 3 Year Manufacturers Warranty is offered subject to the following conditions:

1. The duration of the warranty is 36 months from the original date of purchase.
2. That the original construction of the caravan has not been tampered with or repaired other than by Explorer Group or an approved retailer or Service Centre.
3. That an "annual" service, damp and safety check has been carried out by an approved retailer or Service Centre. The first and second service are due 60 days either side of the anniversary of the original date of purchase. The interval between services must not exceed 14 months. The third service must be on or before the anniversary date of the original purchase.
4. That original VAT service invoices are retained as proof that annual service and inspections have been carried out.
5. No work should be commenced under the terms of the warranty unless prior authorisation is obtained from Explorer Group.
6. Explorer Group reserves the right to inspect the caravan before any work commences.
7. No liability will be accepted for damage caused by fair wear and tear, wilful damage, negligence, abnormal working conditions, intrusion of foreign or harmful matter, overheating, freezing, failure to follow Explorer Group instructions, misuse or alteration or repair of the caravan without Explorer Group prior approval.
8. Caravans covered by this warranty shall not be put out to hire, reward, or any other commercial use or used in any timed race.
9. That the caravan shall be used only for its ordinary and intended purpose and shall not be subjected to any condition which could reasonably be foreseen to cause or result in damage or excessive wear and tear.
10. That only private cars or 4x4 type vehicles substituting as private cars, shall have towed the caravan.
11. That no liability arises from this warranty for transport costs to and from the place of remedial work or consequential cost relating to transportation. No liability arises out of this warranty for any indirect, special or consequential loss or damage (whether for loss of profit, use, contract, goodwill, or otherwise), costs, expenses or other claims for compensation howsoever arising.
12. No liability will be accepted for any accidental or fire damage or any loss incurred by accident or fire.
13. The unexpired period of the 3-year warranty is assignable to second and subsequent owners during the 3-year period. The new owner should contact Explorer Group with proof of ownership, service history and their payment of £25 to have their details recorded in our database.

This warranty does not affect the purchaser's statutory rights. This warranty shall be governed and construed in accordance with the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the courts of England.

Consumer Guarantee

At Explorer we want our customers to be sure that, in buying one of our caravans, you are buying the very best. We would like you to continue to believe this for a long time after you have made your purchase.

We are confident that our new caravans, built with innovative manufacturing techniques and tested materials, make water ingress concerns unnecessary.

We are so confident of our new caravans that we follow a 'Code of Practice' which gives certain guarantees to our customers, both consumers and retailers, of financial reimbursement for remedial work costs should problems occur.

The Code

The code applies to all new Explorer Group products manufactured after 1st September 1998.

All customers with documentary proof of annual services by an approved Explorer Group retailer or Service Centre, will be paid in full for the costs of remedial work due to water ingress. This is valid for up to 5 years from the original date of purchase of a new product.

Customers without a full service history may receive up to 100% of the costs of remedial work for water ingress damage in year 2 of ownership, up to 75% in year 3, up to 50% in year 4 and up to 25% in year 5. Each case will be examined on its own merit. Explorer will decide the amount of contribution towards the remedial work costs.

Customers exchanging their current Explorer Group model for a new Explorer Group model will not have the value of their part exchange reduced due to potential water ingress issues, providing that there is documentary evidence that the caravan has been annually serviced and that it is less than 5 years old.

Conditions attached to the Code

• Work may only be undertaken after approval by Explorer (depending upon individual circumstances).
• Explorer will pay the costs of remedial work, only after approved work has been carried out.
• The Code is not retrospective. Caravans traded-in prior to implementation of the Code are not covered.
• In the case of dispute, The Caravan Club will agree with Explorer, the appointment of an independent arbitrator. Explorer Group will pay for the costs of arbitration subject to the consumer paying a £100 deposit.
• If the arbitrator finds in favour of the customer, then the deposit will be returned. If the arbitrator finds in favour of Explorer, the customer will lose their deposit.
• Where the arbitrator awards a sum of money less than an offer made by Explorer Group, which has already been rejected by the customer, then their deposit is forfeited.
• The arbitrator's decision is final and both parties must agree to abide by the decision.